Positive Energy

April 9, 2009 at 8:27 am | Posted in Hartford, Life, Music, TV | 1 Comment
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As it’s wont to do, life has gotten a bit in the way of the chronicling of it lately. Apologies.

Being a marketeer and product developer, I often find myself  frustrated by the sheer apathy of the consumers of the world when we launch some new product or service that we’ve been laboring on for months and months. With that said, I would like to take a moment to give credit where it may be due, to recognize, to name names, and to honor those companies and products that have managed to surprise me (pleasantly) as of late.

Readers no doubt recall my recent burgling by Hartford’s criminal underworld. Returning home (in the rain), garbage bag strapped to my window and flapping in the wind, I steeled myself for the call to my insurance agent and the inevitable frustration. I needn’t have feared.gekko

Geico, of the gecko, was polite, friendly, and efficient. I was off the phone with them within 15 minutes, and they had already set up an appointment with Safelite to replace my broken window within 24 hours in my office parking lot. Thanks to them for being supremely good at what they do – fixing automobile problems in a timely and pleasant manner. To my many friends at their well travelled competitor, I am sorry, but it must be said. That gecko knows how to do car insurance.

I have, in the past, spoken quite highly of iTune’s new Genius feature. Their new line of iPods have this feature built in, and after owning one for two weeks now, I now rarely listen to music in any other way. An incredible improvement on an already fine product. Well done.

TiVo. If I were a man who wrote sonnets, a sonneteer perhaps, I would write one to TiVo. Your product is so good, your customer service so friendly, and your commitment to feature expansion so resolute, that I must commend you. Whenever I hear of the crushingly small market-share you currently have, it truly breaks my heart. Anybody in possession of eyeballs and thumbs (which, I think, covers most) – go buy one of these things.

How about you, readers? We dwellers of the Internet, we commentators on the world, tend to take a more critical look at things in the world around us. Let’s be different. Let’s be positive.

What impresses you these days?

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  1. What recently rocked my world was a serviceman that was kind, knowledgeable, and was a HUMAN (that actually had feelings and cared). You call into a service support line and you are just a metric to them (Did they resolve your issue? Where you pleased w/ the customer service agent? Do you want to take a stupid survey after you just spend ample amount of time waiting?) I recently had a major appliance break. I got a serviceman who wasn’t about making my pocket book bleed. He was kind, down to earth, knew his stuff, was in and out, AND cleaned up after himself. I’m impressed that there are still good people out there that I can let into my house to fix stuff. Thank you to handy men who spend time listening to my problem, don’t think I’m an idiot, are not there to charge me by the minute, and don’t leave until it is fixed.


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